Direct Medical Network Solutions - Tried to cancel policy and was given the runaround.
I took out a health benefit policy effective Jan 01, 2008 with Direct Medical Network Solutions, Inc.. Upon receiving information about this policy, I realized that it wasn't what I expected. At that point I called the customer service department to cancel the policy. The lady that I spoke to assured me that the policy would be canceled and I would receive my membership fee of $135 plus my initial monthly fee of $179.
They then proceeded to bill my credit card for another $179 for February and I tried calling them back to see what the problem was. I was shuffled around to several different people after waiting on hold for anywhere from 10 minutes to 30 minutes or longer for each person. They finally told me that the person I needed to talk to had left for the day and would not be available until the following Monday. They told me that this person would contact me, but they never did.
I finally called back and after the same shuffling around and being placed on hold for about 45 minutes total, I finally spoke to the head of customer service. After explaining the situation to him, I was told that he would get back to me in about an hour(which he did). At that time, he informed me that I would not receive any refund, but that my account had been cancelled.
This cost me $493 for something that I never used nor didn't want in the first place.
Let this be a warning to anyone who contacts Direct Medical Solutions Network. They ignore you on purpose until after your 30 days are up to cancel and receive your money back!!
I am considering contacting the BBB to see that these charlatans don't get away with this anymore!!!